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HP HP2-H89 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Position and Differentiate HP Solutions | 25% | - Value proposition and ROI discussion - Competitive positioning - Security, reliability, and cost advantages |
| Present and Recommend Solutions | 20% | - Explain technologies and benefits clearly - Tailor solutions to customer use cases |
| Identify and Qualify Customer Opportunities | 20% | - Match solutions to requirements - Assess customer printing needs - Recognize business challenges |
| Handle Objections and Close Sales | 10% | - Address pricing and competition concerns - Finalize sales and support options |
| Understand HP Printing Hardware Portfolio | 25% | - HP LaserJet and PageWide product families - Security and sustainability features - Features, benefits, and specifications |
HP Selling HP Printing Hardware 2019 Sample Questions:
1. Which testing does HP perform on its printers to ensure reliability?
A) independent field testing in hot, cold, and damp environments
B) print quality, paper compatibility, and environmental
C) ISO 1923, Blue Angel, and HEPA 205
D) water proof, shock proof, and laser
2. As a powerful and cloud-based print analytics platform, how does HP JetAdvantage Insights free up time and maximize resources?
A) by encouraging customers to trade in their non-supported and non-HP devices for more cost-effective HP devices
B) by monitoring the printer wear-and-tear and proactively scheduling maintenance visits
C) by tracking pages and costs to print behaviors and maintaining visibility of device utilization
D) by helping customers understand the risk of overspending as the cost per page increases by 12% YoY
3. How does HP sell managed print services?
A) via
http://www.hp.com/store and the HP call center
B) via the internet or the HP Store
C) via a supplies contract with hardware or with toner supplies only
D) directly to customers or via authorized channel partners
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C |
