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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Proposing and Selling Solutions | 20% | - Communicating ROI and total cost of ownership - Closing sales and managing customer expectations - Building service proposals and pricing models |
| Topic 2: Post-Sales and Service Management | 10% | - Renewal and expansion opportunities - Delivery and support basics |
| Topic 3: HP PS Lifecycle Services Overview | 20% | - Service portfolio: plan, deploy, manage, support, retire - Value proposition and business benefits - Definition and scope of HP Personal Systems Lifecycle Services |
| Topic 4: Assessing Customer Needs | 25% | - Mapping needs to lifecycle service offerings - Consultative sales approach - Identifying customer business and IT challenges |
| Topic 5: Positioning and Differentiating HP Services | 25% | - Comparison with alternative solutions - Key features and advantages of HP services - Compliance, security, and sustainability aspects |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Question 1
A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)
A. Would you consider a lease-to-own solution?
B. How necessary is it for you to minimize capital expenditures?
C. How distributed is your workforce?
D. Do you require security features such as hardware or BIOS protection?
Question 2
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
A. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
B. Work with an HP distributor and use the program available exclusively to distributors
C. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
D. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
Question 3
Name a benefit of HP Active Care, powered by HP TechPulse.
A. Actionable device and employee insights whether online or offline
B. Automatic performance tuning based on feedback
C. Proactive issue identification and remediation
D. Ability to actively change the security policies in response to threats
Question 4
Name the three hardware-enforced commands provided by HP wolf Protect and Trace. (Select three.)
A. Erase
B. Restore
C. Replace
D. Find
E. Lock
F. Report
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: A,D,E |
