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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Quality Management Methods | 25% | - Quality Tools and Techniques
|
| Supply Chain and Inventory Management | 20% | - Inventory Control
|
| Forecasting and Project Management | 20% | - Demand Forecasting
|
| Process Design and Analysis | 20% | - Process Types
|
| Capacity Planning and Facility Layout | 15% | - Capacity Concepts
|
WGU Operations Management (C215, VDC2) Sample Questions:
What are two reasons a company might be hesitant to provide overtime as a capacity-based option?
Choose 2 answers
- A. Overtime decreases the labor cost per unit.
- B. Overtime is typically a 50% wage premium.
- C. Overtime results in a buildup of excess inventory.
- D. Overtime is not a long-term solution.
Correct Answer: B,D 🗳️
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Which work system acknowledges the benefits of employee proficiency?
- A. Lower operating cost
- B. Enhanced employee relations
- C. Labor specialization
- D. Employee longevity
Correct Answer: C 🗳️
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Which concept of variation measures the central tendency of a set of data?
- A. Range
- B. Variable
- C. Standard deviation
- D. Mean
Correct Answer: D 🗳️
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Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times?
- A. Screen patients and send the last 25 to another facility
- B. Screen patients and fast-track those with minor ailments
- C. See each patient in the order in which they arrived
- D. Screen patients and schedule follow-up appointments for those who have the most serious injuries
Correct Answer: B 🗳️
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Why is the marketing plan essential to the creation of the aggregate plan?
- A. Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.
- B. The actual market demand in the marketing plan is required to make adjustments to other plans.
- C. Research and development in the marketing plan drives new products.
- D. The marketing plan provides insight into operations goals and activities for the year.
Correct Answer: D 🗳️
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