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Apple 9L0-006 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Maintenance | - Preventive maintenance
|
| macOS Installation and Configuration | - System installation and recovery
|
| Macintosh Hardware Service | - Hardware diagnostics and troubleshooting
|
Apple Macintosh Service Sample Questions:
A MacBook sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?
- A. Disconnect all power sources for several minutes to reset the SMC.
- B. Hold the eject button down for several seconds to reset the application.
- C. Press the power button for several seconds to try shutting the computer down.
- D. Hold the trackpad button down for several seconds to regain cursor control.
Correct Answer: C 🗳️
To ensure proper fan and temperature control in the Power Mac G5, you must run the thermal calibration routine found on the ______ disc whenever you replace a processor or logic board with a new processor or logic board.
- A. Mac OS X Installer
- B. Apple Hardware Test
- C. Apple Service Diagnostic
- D. Fan Control Installer
Correct Answer: C 🗳️
Where is the best place for a customer to look for information about locating her Mac's serial number?
- A. Downloads
- B. Service News
- C. Discussions
- D. User's manual
Correct Answer: D 🗳️
Which of the following is NOT a good step to take when working onsite on a computer?
- A. Check the polarity of the grounded power outlet.
- B. Wear a grounded ESD wrist strap.
- C. Place parts on the floor.
- D. Use a grounded ESD mat.
Correct Answer: C 🗳️
Which of the following scenarios would be most appropriate to use Apple Hardware Test?
- A. You want to verify that Mac OS X has been installed properly.
- B. You need to check the Mac's LCD display for any pixel anomalies.
- C. You want to test a Mac's Ethernet port after its logic board has been replaced.
- D. You are unsure if the customer's issue is caused by software or hardware.
Correct Answer: D 🗳️
