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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design Requirements & Considerations | 25% | - Network and security design - High availability and redundancy design - Business and functional requirements analysis |
| Topic 2: Core Solution Components | 25% | - Avaya Aura Media Server and Session Manager integration - Multichannel and self-service capabilities - Contact Center Manager Server and Console |
| Topic 3: Integration & Interoperability | 15% | - APIs and scripting interfaces - Third-party application integration - Integration with Communication Manager |
| Topic 4: Solution Overview & Architecture | 20% | - System architecture and deployment models - Scalability and capacity planning - Avaya Aura Contact Center components |
| Topic 5: Implementation & Validation | 15% | - Troubleshooting and support design - Deployment planning and best practices - Performance optimization and monitoring |
Avaya Aura® Contact Center Solution Design Sample Questions:
A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
- A. Avaya IX™ Workspaces
- B. Avaya Breeze® Platform
- C. Avaya IX™ Workforce Engagement
- D. Avaya Control Manager
Correct Answer: B 🗳️
During the discovery conversation with South Travel Stores, they said they want to leave a chat message for the experts if they are not available.
Which component would the sales person offer South Travel Stores?
- A. Context Store Snap-In
- B. Co-browse Snap-In
- C. Messaging (AAM)
- D. Multimedia Messaging
Correct Answer: A 🗳️
The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?
- A. Customer name
- B. Host ID
- C. MAC address
- D. IP address
Correct Answer: A 🗳️
A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)
- A. Voice and Multimedia Contact Server without Avaya Media Server
- B. Voice and Multimedia Contact Server with Avaya Media Server
- C. Multimedia Contact Server only
- D. One-X Agent
- E. Voice Contact Server only
Correct Answer: A,B,E 🗳️
What should a functional architecture discussion cover?
- A. A design of the needed components and Interconnections
- B. Network plan of the existing Infrastructure
- C. Bill of Materials to quantify the costs
- D. Customer evolution plans and Avaya solution to their problems
Correct Answer: B 🗳️
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