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Avaya Oceana Solution Support 7497X Exam
Avaya Oceana Solution Support 7497X Exam related to Avaya Certified Support Specialist Certification. This exam validates the Candidate knowledge in analyzing and troubleshooting of Avaya components analyze and troubleshoot Avaya Workspace and analyze and troubleshoot Avaya Aura Components, Analyze and troubleshoot Avaya Oceana Workspaces, Analyze and Troubleshoot end-to-end Voice. Network Engineers, Network Administrators, and IT Managers usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21614
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Avaya 7497X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting Omnichannel Communication Channels | 25% | - Email, Webchat, and SMS channel tracing - Voice call flow analysis and troubleshooting - End-to-end media path validation |
| Topic 2: Troubleshooting Core Oceana Solution | 30% | - Identify and resolve common failures - Known issues and resolution best practices - Analyze system logs and alarms |
| Topic 3: Routine Maintenance & Data Management | 10% | - Backup and restore of Oceana core - Omnichannel DataStore maintenance - System health checks and updates |
| Topic 4: Troubleshooting Avaya Aura & Workspace Components | 15% | - Oceana Workspace configuration and issues - Avaya Aura infrastructure support |
| Topic 5: Avaya Oceana Solution Architecture & Components | 20% | - Integration with Avaya Aura and third-party systems - Core Oceana components and services - Interactions and interfaces between modules |




