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BlackBerry 10 Support Specialist Sample Questions:

1. What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry Device Service (BDS)?

A) Server and Personal
B) Work and Home
C) Enterprise and Home
D) Work and Personal

2. Where should an end user be directed to look for a mandatory corporate application on their BlackBerry device?

A) Personal perimeter
B) Settings Menu
C) Applications panel in the corporate perimeter
D) Set up application

3. What are the encryption options available when adding an IMAP email account?

A) S/MIME, PGP,TrueCrypt
B) AES,3DES
C) 128-Bit TKIP
D) SSL,StartTLS.Off

4. If the owner wishes to continue without signing into or creating a BlackBerry ID when first using a BlackBerry smartphone, what limitations or actions will be encountered?

A) The BlackBerry smartphone will restart and present the out of box experience from the initial Welcome to BlackBerry screen if an attempt is made to bypass the screen by swiping left.
B) The out of box experience will complete and access to BlackBerry services will be blocked until a security wipe is performed and a BlackBerry ID is associated to the smartphone during the subsequent out of box experience.
C) The out of box experience will not complete and the BlackBerry smartphone will remain on the BlackBerry ID screen and persist through device restarts as a valid ID is required to use the BlackBerry smartphone.
D) The out of box experience can be completed, but access to BlackBerry apps and services such as downloading applications from BlackBerry App World and setting up BlackBerry Messenger (BBM) will not be available until a BlackBerry ID is associated to the BlackBerry smartphone.

5. How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone using the BlackBerry Device Service (BDS)?

A) The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
B) The Wi-Fi profile will have a lock icon next to it.
C) The Wi-Fi profile will have a briefcase icon next to it.
D) There is no way for a user to tell which profiles have been pushed.

Solutions: