2023 Latest C-C4H510-21 DUMPS Q&As with Explanations Verified & Correct Answers
C-C4H510-21 dumps Exam Material with 119 Questions
NEW QUESTION 14
Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.
- A. Maintain the service catalog.
- B. Assign work centers and views.
- C. Create service level agreements.
- D. Control access on field and action level.
- E. Set access restrictions.
Answer: B,D,E
NEW QUESTION 15
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Service category
- B. Employee
- C. Territory
- D. Account
- E. Organization
Answer: B,C,E
NEW QUESTION 16
Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
- A. Set the write access to restricted.
- B. Set the read and write access to restricted.
- C. Set the read access to restricted.
- D. Set the access rights to display.
- E. Set the access rights to edit.
Answer: A,B,C
NEW QUESTION 17
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Service contract
- C. Working calendar
- D. Operating hours
Answer: B,D
NEW QUESTION 18
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Service category distribution
- B. Account work distribution
- C. Territory work distribution
- D. Employee work distribution
- E. Organizational work distribution
Answer: A,C,E
NEW QUESTION 19
Which key user tool allows you to change field properties on the SAP Service Cloud Ul?
- A. Adaptation
- B. Workflow rules
- C. Code list restriction
- D. Mashup
Answer: A
NEW QUESTION 20
Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.
- A. Always create the incident with medium priority and adjust it later if applicable.
- B. Keep the incident lightweight and use screenshots only if it is necessary.
- C. Always include step-by-step instructions on how to recreate the issue.
- D. Report the incident from the screen in which the issue occurs.
- E. Check for solutions in the Help Center.
Answer: C,D,E
NEW QUESTION 21
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct answers to this question.
- A. Maintenance plan
- B. Text
- C. Product
- D. Registered product
- E. Warranty
Answer: B,C,D
NEW QUESTION 22
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.
- A. There is a template available for each object that allows tool-supported migration.
- B. Field definitions are not relevant.
- C. Data can be loaded only once.
- D. The template structure is predefined and cannot be changed.
Answer: A
NEW QUESTION 23
Which item can be assigned to organizational structures, team assignments and workflow rules?
- A. Employee
- B. Business role
- C. Business user
- D. Service agent
Answer: A
NEW QUESTION 24
Which of the following are benefits of ticket hierarchies in SAP Service Cloud?Note: There are 2 correct answers to this question
- A. Opening the main ticket allows you to see all of the connected sub-tickets.
- B. Changing the customer in the main ticket updates the customers in the related sub-tickets.
- C. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
- D. You can change the status of multiple sub-tickets from the main ticket.
Answer: A,D
NEW QUESTION 25
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.
- A. Maintain number ranges for customers
- B. Scope registered products
- C. Maintain the installed base
- D. Purchase a license for the registered product
Answer: A,B
NEW QUESTION 26
Which tool do you use to determine a service ticket processing team, based on conditions?
- A. Data Workbench
- B. SLA determination
- C. Ticket routing rule
- D. Delegation rules
Answer: C
NEW QUESTION 27
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
- A. Set the write access to restricted.
- B. Set the read and write access to restricted.
- C. Set the read access to restricted.
- D. Set the access rights to display.
- E. Set the access rights to edit.
Answer: A,B,C
NEW QUESTION 28
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.
- A. Set up an approval process.
- B. Create a customer and assign an e-mail address.
- C. Activate Live Activity Configuration.
- D. Define a template.
Answer: B,D
NEW QUESTION 29
Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.
- A. On specific report creation
- B. Periodic scheduling
- C. On every save of the report
- D. Ad-hoc broadcasting
Answer: B,D
NEW QUESTION 30
Which feature allows the scheduling of automatic ticket creation?
- A. Service plans
- B. Registered products
- C. Maintenance plans
- D. Realignment run
Answer: C
NEW QUESTION 31
Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.
- A. Process category
- B. Maintenance category
- C. Incident category
- D. Cause category
- E. Warranty category
Answer: A,C,D
NEW QUESTION 32
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
- A. Price scale
- B. Cross-selling list
- C. Pricing procedure
- D. Price list
Answer: C
NEW QUESTION 33
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
- A. The activity list is automatically generated by the system based on your scoping decisions.
- B. Fine-tuning is the process of generating the activity list by answering questions about which business processes will
- C. Scoping is automatically generated by the system based on your fine-tuning decisions.
- D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
Answer: A
Explanation:
implemented.
NEW QUESTION 34
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.
- A. Measurement and reading
- B. Territory
- C. Service organization
- D. Skills
Answer: B,C
NEW QUESTION 35
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Activate Create Contracts in Detail View
- B. Use Fine Tuning to manage the numeric range for contracts
- C. Use Fine Tuning to activate Service Contract Management
- D. Activate Service Contract Management in Scoping
Answer: B,D
NEW QUESTION 36
Which key user features allow you to change field properties on the SAP Service Cloud Ul?
- A. Adaptation
- B. Workflow rules
- C. Code list restriction
- D. Mashup
Answer: A
NEW QUESTION 37
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.
- A. Real-time data access
- B. Offline access is available
- C. No security issues with mashup outside of corporate network
- D. Existing reports can be reused
- E. No additional authorization concept is required
Answer: A,D,E
NEW QUESTION 38
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