Free OmniStudio-Consultant Braindumps Download Updated on Dec 09, 2021 with 110 Questions
Salesforce OmniStudio-Consultant Exam Practice Test Questions
Salesforce OmniStudio-Consultant Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
NEW QUESTION 47
A consultant needs to design an OmniScript to capture the following information:
* Select one payment method from a list of options
* Enter the address information with autocomplete
* Enter a phone number
Which OmniScript elements should be used to capture this information?
- A. Radio, TypeAhead, and Telephone
- B. Select, TypeAhead, and Number
- C. Checkbox, Geolocation, and Number
- D. Multi-Select. Address, and Telephone
Answer: A
NEW QUESTION 48
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers
- A. To retrieve multiple data sources in a single response
- B. To minimize the number of elements to be configured
- C. To separate the user interface from changes in the data sources
- D. To achieve elastic scaling
Answer: A,C
NEW QUESTION 49
A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation requirement?
Choose 2 answers
- A. Alert
- B. Formula
- C. Calculation
- D. Messaging
Answer: B,D
NEW QUESTION 50
How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?
- A. Configure a Resume Step
- B. Use an Integration Procedure
- C. Configure the Save property
- D. Use a DataRaptor Post Action
Answer: C
NEW QUESTION 51
Which OmniScript element can be used to retrieve data from more than one source?
- A. DataRaptor Extract Action
- B. Calculation Action
- C. Matrix Action
- D. Integration Procedure Action
Answer: D
NEW QUESTION 52
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?
- A. Flyout and OmniScript
- B. Event, Navigate and Card
- C. OmniScript and Navigate
- D. Custom Event and Redirect URL
Answer: C
NEW QUESTION 53
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered.
What FlexCard feature should the consultant recommend to address this issue?
- A. Flyouts
- B. Zones
- C. Actions
- D. States
Answer: A
NEW QUESTION 54
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Display a 360° view of the customer
- B. Allow customers to enter bill payment information
- C. Display different actions based on context
- D. Guide users through complex processes
Answer: A,D
NEW QUESTION 55
A business wants to create an OmniScript that allows call center agents to schedule field service appointment customers. The process needs to retrieve available appointment dates from an external system via a REST A[ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmatic should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
- A. Text Area
- B. Select
- C. HTTP Action
- D. Text Block
- E. Multi-select
Answer: B,C,D
NEW QUESTION 56
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?
- A. Add more Step elements to create shorter pages.
- B. Pass the process type as an input parameter.
- C. Add more conditional views to branch the OmniScript into logical sections.
- D. Create a specific OmniScript for each business process.
Answer: C
NEW QUESTION 57
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
- A. Specific FlexCards with Actions for each type of Contact
- B. Single FlexCard with an Action to invoke an OmniScript
- C. Single OmniStudio Action that invokes separate Omniscripts
- D. Multiple OmniStudio Actions that invoke separate OmniScripts
Answer: D
NEW QUESTION 58
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these requirements?
Choose 3 answers
- A. DataRaptor Load
- B. OmniScript
- C. DataRaptor Turbo Extract
- D. Integration Procedure
- E. FlexCard
Answer: B,C,D
NEW QUESTION 59
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Multi-select
- B. Formula
- C. Input Block
- D. Step
- E. Edit Block
Answer: B,D,E
NEW QUESTION 60
A healthcare company wants to enable its subscribers to add. edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality.
In this scenario, which two OmniStudio features should the consultant recommend?
Choose 2 answers
- A. Datatable
- B. Response Action
- C. Remote Action
- D. Edit Block
Answer: B,D
NEW QUESTION 61
An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?
- A. DataRaptor Transform Action
- B. HTTP Action
- C. DataRaptor Post Action
- D. Integration Procedure Action
Answer: D
NEW QUESTION 62
A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:
* Payment type (credit card or bank account)
* Payment amount
Which two elements should the consultant recommend for this step of the process?
Choose 2 answers
- A. Currency
- B. Multi-select
- C. Number
- D. Radio
Answer: A,D
NEW QUESTION 63
In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?
- A. Add Cancel and Save options for the user
- B. Use the Radio Input property for a Step or Block element
- C. Use the Conditional View property on a Step or Block element
- D. Create child OmniScripts for branched flow
Answer: C
NEW QUESTION 64
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers
- A. Make a payment
- B. Request higher limit
- C. Verify a transaction
- D. View statements
- E. View credit score history
Answer: A,D,E
NEW QUESTION 65
A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?
- A. Flyouts
- B. Styling
- C. Conditional View
- D. State
Answer: C
NEW QUESTION 66
An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers
- A. Policies including type, issue date, amount
- B. Terms and Conditions for each policy
- C. Customer name, title, phone, email
- D. Guided troubleshooting process
Answer: A,C
NEW QUESTION 67
which of the following are Integration Procedure Actions?
- A. OmniScript
- B. PDF
- C. TypeAhead
- D. Email
Answer: D
NEW QUESTION 68
What is the purpose of the Messaging element in OmniScript?
- A. Display a custom styled message
- B. Send email/text to users based on logical conditions
- C. Trigger an event to external data sources based on logical conditions
- D. Display a warning to users based on logical conditions
Answer: D
NEW QUESTION 69
......
Updated Verified OmniStudio-Consultant dumps Q&As - Pass Guarantee or Full Refund: https://www.testpassking.com/OmniStudio-Consultant-exam-testking-pass.html
Updated Certification Exam OmniStudio-Consultant Dumps - Practice Test Questions: https://drive.google.com/open?id=1dYgpabl4keB8lXqfbe-XC8C0MRLfxrwk