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Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
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Aim of the Certificate Exam
- Differentiate individual in a crowded job market
- Empower individuals to execute tasks with confidence and skill
- Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Price: $150 (USD)
Duration: 90 minutes
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Number of Questions: 65 Questions
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam type: Multiple Choice Questions
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Change Management | 15-20% | - Change request lifecycle
|
| Incident Management | 15-20% | - Incident creation and management
|
| Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| ITSM Framework and Setup | 20-25% | - ITSM Pro functionality and capabilities
|
| Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Knowledge Management | 5-10% | - Knowledge base structure
|
| Service Level Management | 10-15% | - SLA definitions and metrics
|
| Problem Management | 10-15% | - Problem workflow and states
|
