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Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. Which of the following statements is correct about global resource settings?

A) Global resource settings allow you to update environmental variables without unlocking rulesets.
B) Global resource settings allow you to automate the application migration process.
C) Global resource settings allow you to simulate data in an environment for testing purposes.
D) Global resource settings allow you to execute connectors in parallel to improve performance.

2. Which of the following requirements can be implemented using Next Best Action?

A) Reduce average handle time of each customer interaction to less than two minutes per incident.
B) Provide problem-solving guidance for customer service representatives so every customer is treated consistently.
C) Identify why response rates for a campaign in a region are lower than the company average.
D) Provide the customer service representative with a list of potential reasons the customer has called.

3. You are configuring a screen flow as shown below:

A) Select the Enable navigation link and Only allow navigating back to this step options for both steps four and five.
B) Select the Enable navigation link option for both steps, and the Only allow navigating back to this step option for step five.
C) Select the Enable navigation link option for both steps, and the Only allow navigating back to this step option for step four.
D) Select the Enable navigation link option for step four, and the Only allow navigating back to this step option for step five.

4. You want to improve the user experience for an application for users on mobile devices. Which three configuration options improve the user's ability to select and operate controls? (Choose Three)

A) Use links instead of a menu for navigation.
B) Place controls in a Fixed layout to avoid screen wrapping.
C) Configure the display of a Date Time field to use a native control.
D) Use standard Pega controls rather than custom controls.
E) Size clickable items no smaller than 44 x 44 pixels.

5. A requirement states that the Users role cannot open a purchase request during the Audit stage of the case life cycle. How do you identify the case stage to satisfy this requirement?

A) Configure a When record.
B) Configure a Privilege record.
C) Configure an Access Deny record.
D) Configure an Access When record.

Solutions: