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CompTIA JK0-802 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking | - Basic network troubleshooting - Network types and protocols - Wireless networking and configuration |
| Operating Systems | - Windows operating system features and tools - System configuration and maintenance - Command-line tools and utilities |
| Troubleshooting and Problem Resolution | - Software troubleshooting techniques - Common system and device issues - Hardware troubleshooting methodology |
| Operational Procedures | - Professionalism and communication - Safety procedures and environmental controls - Documentation and change management |
| Hardware and Devices | - Mobile devices and accessories - Printers and imaging devices - PC components and peripherals |
CompTIA A+ Certification Exam (JK0-802) Sample Questions:
A user states that every print job submitted to a local printer prints out random characters. Which of the following steps would MOST likely resolve the problem?
- A. Replace the printer cable
- B. Clear the NVRAM on the printer
- C. Reboot the computer and reset the printer
- D. Reload the printer drivers
A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address. Which of the following should the technician do to resolve the issue?
- A. Install privacy filter
- B. Turn on windows firewall
- C. Run an anti-spyware scan
- D. Click the unsubscribe link in the spam
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A technician is setting up a wired SOHO network for a client. The client would like to ensure that unauthorized PCs are not easily able to communicate on the network. Which of the following can the technician do?
- A. Encrypt passwords
- B. Disable DHCP
- C. Disable SSID
- D. Enable MAC filtering
A user signs up at an online gaming site, and shortly after receives an email with a link to download the game. After installing the game, the user notices that important files are being deleted. Which of the following is this an example of?
- A. Trojan
- B. Spyware
- C. SPAM
- D. Phishing
A user wishes to purchase a specialized application for just one desktop PC that will interact with their cell phone, exchanging critical data for remote access. Which of the following features is the MOST important to consider prior to making the purchase?
- A. Type of memory available in the desktop and in the phone
- B. Frequency of the wireless connection between devices
- C. Minimum desktop OS and phone OS requirements
- D. Software licensing for multiple installations
