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HP HP5-B04D Exam Syllabus Topics:

Section	Objectives
Sales Strategy and Value Positioning	- Competitive differentiation 1. HP vs competitors positioning 2. Total cost of ownership (TCO) - Solution-based selling 1. Industry-specific solutions 2. Customer needs analysis
HP Printing Portfolio	- HP LaserJet and InkJet product families 1. Business printing use cases 2. Key features and positioning - Print solutions and services 1. Security and workflow solutions 2. Managed Print Services (MPS)
HP Personal Systems (PS) Hardware	- Workstations and desktops 1. Configuration options 2. Use cases and segmentation - Commercial PCs and notebooks 1. Performance and security features 2. Elite and Pro series positioning
Services, Support, and Lifecycle	- Warranty and support services 1. Device lifecycle management 2. Care Pack services - Security and manageability 1. Endpoint security features 2. Device management tools

HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

Question 1

Which product offers customers pay-as-you-go mobile broadband'?

A. HP Page Lift
B. HP Mobile Connect
C. HP Broadband
D. Wireless Hotspot

Question 2

Your customer will be installing 30 Z620 workstations in a large room. Their current installation is so noisy that the users are complaining they cannot work effectively.
How would you describe the approximate noise level these 30 workstations will make if they are all operating their SATA drives?

A. About the noise level of traffic on a busy road. 80-90 db
B. About the noise level of a calm room, like a library, 20-30 db
C. About the noise level of a jackhammer, more than 100db
D. About the noise level of normal conversation, 40-60 db

Question 3

What can you find at MyHPSalesGuide.com? (Select three.)

A. support phone numbers
B. supplies and accessories
C. product specifications
D. cashback guides
E. product selection help
F. training exams
G. specific pricing