Two or three regular hours a day beat heroic weekend cramming, and former customers prove it. In 2026, TestPassKing gives GCP-GC-REP candidates Genesys Cloud Certified Professional - Reporting and Analytics practice questions designed for exactly that steady routine.
Genesys GCP-GC-REP Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud Certified Professional - Reporting and Analytics |
| Exam Number: | GCP-GC-REP |
| Exam Price: | $150 USD |
| Available Languages: | English |
| Real Exam Qty: | 35–65 |
| Related Certifications: | Genesys Cloud Certified Professional - Contact Center Administration Genesys Cloud Certified Professional - Foundations |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90–120 |
| Exam Format: | Drag-and-drop, Multiple-response, Multiple-choice |
| Passing Score: | 70% or 700/1000 |
| Recommended Training: | Genesys Beyond Official Training |
| Exam Registration: | Pearson VUE Registration Genesys Certification Portal |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite testing via Pearson VUE |
| Pre Condition: | Recommended: Genesys Cloud Certified Professional - Foundations certification and familiarity with contact center KPIs |
| Official Syllabus URL: | https://beyond.genesys.com/certification/gcp-gc |
Genesys GCP-GC-REP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Dashboards and Real-Time Views | 20% | - Configuring custom dashboards - Real-time performance views and presence - Using pre-built dashboards |
| Introduction to Reporting and Analytics | 15% | - Data access and permissions - Overview of Genesys Cloud reporting and analytics - Key concepts and metrics |
| Customizing and Managing Reports | 25% | - Scheduling and sharing reports - Troubleshooting report issues - Creating and modifying custom reports |
| Working with Standard Reports | 30% | - Agent performance reports - Queue and interaction reports - Outbound and campaign reports - Running, filtering, and exporting reports |
| Advanced Analytics Features | 10% | - Interaction analytics basics - Interpreting trends and insights - Speech and text analytics overview |
Genesys GCP-GC-REP Exam FAQ: Considerate Answers
Genesys Cloud Certified Professional - Reporting and Analytics is an official Genesys exam, registered under the code GCP-GC-REP. Passing it earns the Genesys Cloud Certified Professional certification at the Professional level. It also connects to Genesys Cloud Certified Professional - Foundations, Genesys Cloud Certified Professional - Contact Center Administration. In a fast-developed industry, this certificate is a promise to your career and your next promotion.
Recommended: Genesys Cloud Certified Professional - Foundations certification and familiarity with contact center KPIs
Vendor policies do evolve, so confirm the current conditions before you register on the official exam page.
The Genesys Cloud Certified Professional - Reporting and Analytics exam contains 35–65 questions within 90–120. Former customers share a consistent secret: two or three regular hours of daily practice beat sporadic cramming. The TestPassKing engine covers every important test point, so a steady routine builds both knowledge and the pacing the clock demands.
Passing Genesys Cloud Certified Professional - Reporting and Analytics requires 70% or 700/1000, and the official fee is $150 USD. Retakes bill the full $150 USD again, so treat readiness as something to verify, not assume: when your TestPassKing practice scores clear the requirement day after day, you are ready to book.
Registration for Genesys Cloud Certified Professional - Reporting and Analytics runs through the official channels below.
One scheduling detail: the exam is delivered Online proctored or onsite testing via Pearson VUE.
Yes, Genesys recommends the following training for Genesys Cloud Certified Professional - Reporting and Analytics candidates.
Whichever training you follow, practice daily with the 35 questions in the TestPassKing GCP-GC-REP package; regular hours with real exam-style items are what turn preparation into a pass.
Genesys Cloud Certified Professional - Reporting and Analytics is divided into 5 official domains, led by Dashboards and Real-Time Views (20%), Working with Standard Reports (30%), and Advanced Analytics Features (10%). The full outline is above; while details shift over time, the main test points stay steady, and we have already sorted them for you.
Yes and yes. If you are a little suspicious, download the free demo of the Genesys Cloud Certified Professional - Reporting and Analytics questions and check the material before deciding. After purchase, updates are free for 365 days, with new versions sent to you as soon as test points change; after expiry, extending the update service costs 50% of the regular price.
We promise it in writing: a 100% money-back guarantee under defined conditions. Take the Genesys Cloud Certified Professional - Reporting and Analytics exam within 60 days of purchase; if you fail, claim a full refund according to your transcript by submitting a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, processed within 7 days. The exam must match your product, candidate and payer names must match, and attempts within 3 days of purchase, unused downloads, free materials, and expired orders are excluded. Alternatively, switch freely to other exam material: two equivalent products, free, with updates retained on your original purchase.
Delivery is instant: files unlock for download at payment and are emailed within one minute, so there is no wasted time between ordering and studying. If nothing arrives within 2 hours, check spam and contact our 24/7 aftersales agents. Installation is unlimited.
Genesys Cloud Certified Professional - Reporting and Analytics Sample Questions:
Which definition matches the performance view for Dashboard?
- A. It is used to view historical data only.
- B. It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
- C. It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
- D. It is used to monitor real-time contact center metrics.
- E. It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
Correct Answer: E 🗳️
What will be the agent's user status in the interaction view when you change an agent's queue status from On Queue to Off Queue?
- A. Break
- B. Available
- C. Away
- D. Busy
Correct Answer: A 🗳️
Which of the following reports are aggregated daily? (Choose two.)
- A. Agent Metrics Export Report
- B. Agent Login-Logout Details Report
- C. Agent Metrics Report
- D. Agent Quality Details Report
Correct Answer: B,C 🗳️
Which report calculates a Monthly Service Level?
- A. Queue Metrics Report
- B. Queue Metrics Summary Report
- C. Queue Wrap-up Summary Report
- D. Queue Metrics Interval Report
Correct Answer: B 🗳️
