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IBM M8010-246 Exam Syllabus Topics:

IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. What are Smarter Commerce 'Sell' Offerings focused on?

A) Optimize the customer experience, regardless of touchpoint, or mode of access.
B) Up-sell potential via outbound calling centers and automated dialers.
C) Driving the customer to the preferred enterprise sales channel.
D) Integrating the supply chain in order to support the selling process.

2. Which of the following Smarter Commerce Offerings is a core part of delivering a customer
buy-online, pick-up in store (BOPIS) capability?

A) Social Analytics.
B) Customer Self Service.
C) Logistics Management.
D) Distributed Order Management.

3. Which one of these analytic capabilities is NOT part of the 'Service' offerings?

A) Customer analytics.
B) Service analytics.
C) Purchase analytics.
D) Fulfillment analytics.

4. What can service scheduling include?

A) Service
B) Credit
C) All of the above.
D) Delivery

5. In order to effectively implement ___________ you must be able to aggregate line items from individual orders to send to suppliers and then separate them out again for customer fulfillment.

A) supply chain visibility
B) store operations
C) cross-channel order management
D) social marketing

Solutions: