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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles - Service-dominant logic, design thinking, complexity thinking |
| Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
Which is a type of digital transformation?
- A. Converting data from analogue form to digital form
- B. Using robots to enable new ways of working
- C. Using an information system to process data and present it to users
- D. Creating products and services that include digital technology
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A centralized IT department is adopting site reliability engineering to increase the resilience and performance of IT systems.
What is this an example of?
- A. Digital technology
- B. Digital transformation
- C. IT transformation
- D. High-velocity IT
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An organization wants its teams to improve continually by setting a target condition, understanding the current condition, and then running small experiments toward the target.
Which approach is being described?
- A. Toyota Kata
- B. Peer review
- C. A/B testing
- D. Value stream mapping
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Which high-velocity IT objective helps a digital organization to ensure that the risks it takes are aligned with the corporate direction?
- A. Valuable investments
- B. Co-created value
- C. Assured conformance
- D. Resilient operations
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An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
What are the software robots an example of?
- A. High velocity IT
- B. Digital technology
- C. Digital product
- D. IT transformation
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