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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Access Management is closely related to which other processes?

A) Information Security Management and 3rd line support
B) Information Security Management and Availability Management
C) Information Security Management only
D) Availability Management only

2. Availability Management is responsible for availability of:

A) Services and Business Processes
B) Components and Business Processes
C) Services, Components and Business Processes
D) Services and Components

3. Which role would you MOST expect to be involved in the management of Underpinning
Contracts?

A) Process Manager
B) Service Catalogue Manager
C) IT Designer/Architect
D) Supplier Manager

4. The BEST definition of an Incident is:

A) An unplanned interruption or reduction in the quality of an IT Service
B) An unplanned disruption of service unless there is a backup to that service
C) Any disruption to service that is reported to the Service Desk, regardless of whether the service is impacted or not
D) Any disruption to service whether planned or unplanned

5. Which of the following would NOT trigger Service Level Management activity?

A) Changes in strategy or policy
B) Service review meetings
C) Service breaches
D) Standard Changes

Solutions: