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EXIN ITIL Foundation (syllabus 2011) Sample Questions:
1. Which function or process would provide staff to monitor events in an operations bridge?
A) Technical management
B) Request fulfillment
C) IT operations management
D) Applications management
2. Which one of the following do technology metrics measure?
A) The end-to-end service
B) Processes
C) Components
D) Customer satisfaction
3. What is the primary focus of business capacity management?
A) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
B) Review of all capacity supplier agreements and underpinning contracts with supplier management
C) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
4. Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?
A) Service level management
B) Incident management
C) Change management
D) Service asset and configuration management
5. Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Support the creation of a portfolio of quantified services
A) 2 and 3 only
B) All of the above
C) 1 and 3 only
D) 1 and 2 only
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |




