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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question 1

Why do many digital service providers aim to reduce or eliminate service actions?

A. To comply with financial and regulatory policies
B. To streamline operations and increase consistency by relying more on automation
C. To strengthen direct personal engagement between users and support staff
D. To ensure every service interaction is handled manually for better control

Question 2

Which dimension is concerned with management of relationships with external organizations?

A. Value streams and processes
B. Organizations and people
C. Partners and suppliers
D. Information and technology

Question 3

Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?

A. Organizations and people
B. Partners and suppliers
C. General information
D. Capability assessment and development

Question 4

Which of the following statements about value streams is INCORRECT?

A. Value streams continue to evolve over time
B. Value streams should exclude suppliers
C. Value streams can involve multiple practices
D. Value streams are enabled and supported by the organization s value chain

Question 5

What is a product prototype?

A. A request that triggers an agreed service action
B. The process of releasing new or updated products to users
C. A finalized product specification approved for development
D. An initial version of a product demonstrating its basic form and functionality

Solutions: