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Oracle Cloud Platform Data Management 2019 Associate Sample Questions:

1. For Agent Integration, you want the bot-user conversation history to become available to the called human agent. Select the configuration option you need to set to make this happen.

A) Set a custom property on the Service Cloud instance accessed by Oracle Digital Assistant.
B) In the skill settings, switch the Skill Conversation logging option to "On".
C) Set the "convHistory" variable in the System.Agentinitiation component.
D) This is controlled from Service Cloud and has to be turned on by setting a custom property.

2. Which is a FALSE statement about empty transitions?

A) Avoiding empty transitions will prevent many unexpected dialog flows.
B) Empty transitions occur when using the next transition element.
C) You should define a next transition on every state.
D) Empty transitions can lead to unexpected navigation.

3. You have a skill for ordering pizzas. In your experience, you have found that 95% of your customers want a regular crust and just 5% prefer gluten-free crust. Because so few people are likely to want a gluten-free crust, you don't want to prompt for that option, but you do want to make it available.
Assuming you already have a composite bag entity that contains a PizzaCrust entity that has the values "regular" and "gluten free", what would be the simplest way to have your skill enable a user to order a pizza with a gluten-free crust without the skill prompting the user for that option?

A) For the PizzaCrust entity item, set the Extract With property to reference an entity with the single value "gluten free".
B) In the composite bag, set the PizzaCrust entity item's Prompt for Value property to False. Then, once the the composite bag is resolved, check if the PizzaCrust entity has a value. If it doesn't, set its value to "regular".
C) Don't set a prompt for the PizzaCrust entity item.
D) Don't set a prompt for the PizzaCrust entity item and set the Out of Order Extraction property to True.

4. What is the primary purpose of a user channel in Oracle Digital Assistant?

A) It provides a simple way to connect and adapt messages between a skill or digital assistant and a messenger client.
B) It provides the primary mechanism for embedding skills within a digital assistant.
C) It provides a generic mobile app or web app that you can directly embed in any messenger client.
D) It provides a simple way to connect custom components with back-end systems.
E) It provides a simple way to expose PL/SQL packages as REST data services.

5. Which statement is FALSE regarding out-of-order messages?

A) Dialog flow navigation continues with the state referenced in the out-of-order-message action.
B) Out-of-order messages are not handled by default. Designers must define out-of-order message handlers at the skill level.
C) Out-of-order messages occur when a user scroll the conversation history displayed in the messenger client and selects that is no longer in scope for the current conversation.
D) Chatbots don't control the user's input and, therefore, cannot prevent users from selecting out-of-scope actions.

Solutions: