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Oracle 1Z1-1064 Exam Syllabus Topics:

Topic	Details
Topic 1	Identify Mechanisms Of Engagement Cloud Customization Configure A Service Catalog
Topic 2	Describe Entitlement Concepts (Coverage, Milestones) Describe The Engagement Cloud Security Model
Topic 3	Configure A Service Request Category Identify KM Enablement Activities
Topic 4	Configure Agent Notifications Omnichannel Communications Identify Common SR Searches
Topic 5	Digital Customer Service (DCS) Use Functional Setup Manager (FSM) Set Up SR Creation And Handling
Topic 6	Explain Engagement Cloud Integration Architecture And Mechanisms Describe CTI Integration Architecture
Topic 7	Use Tools Used To Configure And Customize Engagement Cloud Advanced Configuration, Integration And Analytics
Topic 8	Describe DCS Components (Products, Contact, KM, SR Creator, Admin) Customize A DCS Application
Topic 9	Describe DCS Enablement Activities (Profiles, Roles, Authentication) Enable Engagement Cloud Features
Topic 10	Describe DCS Architecture Components (Themes, Templates, Pages) Deploy An Initial DCS Application
Topic 11	Implement An SR Assignment Mapping Describe Common SR Processing Activities

Reference: https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064

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