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HP Selling HP Printing and Personal Systems Hardware Sample Questions:

1. Which serviceability benefit does the HP 800 series offer?

A) EasyAccess door
B) remote servicing support
C) a replacement device within twodays
D) a two-hour, onsite visit

2. How can you find out your customer pain points?

A) by sending them a HP Pain Point Fact Sheet (PPFS)
B) by getting them to log onto hppainpoint.com and answer a questionnaire
C) by selling them the lowest cost products
D) by letting your customer talk about their current printing and/or personal systems set up

3. A customer is looking to combine the functionality of a variety of devices in one space-saving device. What should you recommend?

A) an HP multifunction printer
B) any HP small workteam printer
C) HP Quick Sets
D) an HP Flow Scanner

4. For which reason is the lack of portability a significant advantage for desktop PCs?

A) security
B) high performance
C) Flexibility
D) low TCO

5. Which powerful HP solutions offer tools to manage security on printers?

A) Wireless Direct Printing and AirPrint
B) HP Universal Print Driver and LANDesk
C) HP Embedded Web Server and Web Jetadmin
D) HP BlOSphere and SureStart technologies

Solutions: