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WGU Information Technology Management QGC1 Sample Questions:

1. Why is collaboration between the chief information officer (CIO) and the chief marketing officer (CMO) essential in digital strategy?

A) To give the marketing team control over IT operations
B) To prevent overlap between IT and marketing functions
C) To coordinate strategic efforts across the organization
D) To reduce the role of marketing in technology decisions

2. A company wants to better manage and personalize interactions with its clients across phone, email, and chat platforms.
Which software type would support this goal?

A) Organizational knowledge base software
B) Customer satisfaction tracking platform software
C) Enterprise workflow management system software
D) Customer relationship management software

3. A finance company wants to analyze subjective financial values of intangibles such as goodwill.
Which type of artificial intelligence should it use to meet this goal?

A) Fuzzy logic
B) Intelligent agent
C) Genetic algorithm
D) Neural network

4. What is a customer relationship management (CRM) system used for?

A) To provide fundamental decision-making support.
B) To increase customer loyalty and retention and increase an organization's profitability.
C) To improve supplier and customer relations and increase revenues.
D) To support diverse business functions such as accounting, manufacturing, marketing, and human resources.

5. What is the expert system type of artificial intelligence?

A) Knowledge-based information system that accomplishes specific tasks on behalf of its users
B) A system that imitates the reasoning processes used by skilled humans
C) The longest identified stretch of dependent activities measured from start to finish
D) A system that attempts to emulate the way a typical human brain works

Solutions: