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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Practices Overview | - Technical management practices - Service management practices - General management practices (e.g., incident, change, problem management) |
| The Four Dimensions of Service Management | - Partners and suppliers - Organizations and people - Value streams and processes - Information and technology |
| Key Concepts of Service Management | - Value, outcomes, costs, and risks - Services and service relationships |
| ITIL Service Value System (SVS) | - Guiding principles - Continual improvement - Service value chain - Governance |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Was ist eine wichtige Überlegung für das Leitprinzip „Keep it simple and practical“?
- A. Ignorieren Sie die widersprüchlichen Ziele verschiedener Interessengruppen
- B. Beginnen Sie mit einer komplexen Lösung und vereinfachen Sie dann
- C. Verstehen Sie, wie jedes Element zur Wertschöpfung beiträgt
- D. Versuchen Sie, für jede Ausnahme eine Lösung zu finden
Correct Answer: C 🗳️
Welche Vorgehensweise gleicht das Risikomanagement mit der Maximierung des Durchsatzes aus?
- A. Kontinuierliche Verbesserung
- B. Vorfallmanagement
- C. Problemmanagement
- D. Aktivierung ändern
Correct Answer: D 🗳️
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Welchen Nutzen hat ein Änderungsplan?
- A. Beschleunigung der Planung und Autorisierung von Notfalländerungen
- B. Verfolgung und Verwaltung von Verbesserungsideen von der Identifizierung bis zur endgültigen Umsetzung
- C. Bereitstellung einer Möglichkeit zur Einleitung und Bewertung normaler Änderungen
- D. Bereitstellung von Informationen zu bereitgestellten Änderungen, um die Verwaltung von Vorfällen und Problemen zu unterstützen
Correct Answer: D 🗳️
Was ist ein Beispiel für eine Serviceanfrage?
- A. Eine Anfrage zur Untersuchung der Ursache eines Vorfalls
- B. Eine Anfrage zur Implementierung eines Sicherheitspatches
- C. Eine Anfrage für den Zugriff auf eine Datei
- D. Eine Anforderung zur Wiederherstellung des Normalbetriebs
Correct Answer: C 🗳️
Welche Arten der Vermögensverwaltung gibt es?
- A. IT-Asset-Management und technisches Management
- B. Operatives und technisches Management
- C. IT-Asset-Management und Software-Asset-Management
- D. Betriebsführung und IT-Asset-Management
Correct Answer: C 🗳️
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