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EXIN ITIL Foundation (V4) Sample Questions:

1. What can a change schedule be used for?

A) Providing information about deployed changes to help manage incidents and problems.
B) Speeding up the planning and authorization of emergency changes
C) Providing a way to initiate normal changes
D) Tracking and managing improvement ideas from identification through to final action

2. Which BEST describes the purpose of the 'improve' value chain activity?

A) To continually improve all products and services across all value chain activities
B) To make new and improved services and features available for use
C) To organize a major improvement initiative into several smaller initiatives
D) To ensure a shared understanding of the vision and improvement direction for all products and services

3. Which Guiding principle says that it is not usually necessary to build something new?

A) Focus on value
B) Progress iteratively with feedback
C) Think and work holistically
D) start where you are

4. Which dimension of service management considers how activities are coordinated?

A) Value streams and processes
B) Organizations and people
C) Partners and suppliers
D) Information and technology

5. Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A) Deliver and support
B) Design and transition
C) Improve
D) Plan

Solutions: