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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Sizing and Bill of Materials | 15% | - Licensing requirements and calculation - Complete bill of materials preparation - Hardware and software component selection - System sizing and capacity planning |
| Topic 2: Unified Communications & Collaboration Design | 15% | - Conferencing and collaboration applications - Mobility and remote worker solutions - Integration with third-party systems - Voicemail and unified messaging design |
| Topic 3: Customer Business Requirements Analysis | 15% | - Determine collaboration and mobility requirements - Identify business objectives and drivers - Analyze user and site communication needs |
| Topic 4: Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - QoS planning and bandwidth requirements - LAN/WAN design and considerations - Security, survivability, and redundancy |
| Topic 5: Implementation & Migration Planning | 5% | - Deployment strategies and rollout planning - Post-deployment validation and support - Migration approaches and risk mitigation |
| Topic 6: Avaya Midsize Solution Portfolio | 20% | - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud - Licensing models and options - Scalability and resiliency options |
| Topic 7: Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Customer engagement design principles - Agent, supervisor, and reporting features |
Avaya Midsize Solution Design Sample Questions:
Refer to the Scenario: IT-FAC.
You are proposing that the customer migrate to SIP trunks and install an Session Border Controller for Enterprise (SBCE). Another Sales Engineer asks you why terminating SIP trunks directly on the IP Office and using the built-in firewall is not a best practice.
What is the reason for using the SBCE to terminate SIP trunks?
- A. It provides NAT Traversal not available with direct termination.
- B. It provides VPNIess remote worker functionality for 1600 endpoints.
- C. It stops attacks and hacks before entering the private network.
- D. It allows registration and authentication to be done in the core of the network.
The Avaya Vantage"" K155 device has a telephony form factor. What does it mean to have a telephony form factor?
- A. It must use a corded handset.
- B. It includes traditional dial pad.
- C. It does not Include a camera.
- D. It does not have a touch screen.
In an IP Office environment, which two can be run on the Vantage device? (Choose two.)
- A. Avaya IX Workplace Client
- B. Vantage Connect Client
- C. IP Office Web Client
- D. Avaya Equinox Attendant
A company's IT staff often works from remote locations.
What is required for them to manage the Avaya IP Office Platform remotely?
- A. The Avaya Secure Access Link (SAL)
- B. VPN access and the System Status tool
- C. VPN access to the corporate network and an IP Office System Monitor
- D. VPN access to the corporate network and a web browser
Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)
- A. Avaya Communicator for Web
- B. Avaya IX Workplace Web Client
- C. Avaya one-X Mobile Preferred
- D. IP Office Web Client
