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Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Guided Assistance and Automation Tools | - Guided Assistance Configuration
|
| Topic 2: Business Process Automation | - Workflows and Business Rules
|
| Topic 3: SLAs and Service Management | - Service Level Agreements
|
| Topic 4: Service Center Configuration | - User Interface and Workspace Setup
|
| Topic 5: Reporting and Analytics | - Reports and Dashboards
|
Oracle Service Center 2021 Implementation Essentials Sample Questions:
Which setup sequence is usedto give permissions to an individual to access an application?
- A. Navigation set > Profile > Staff Account
- B. Staff Account > Profile > Navigation set
- C. Profile > Navigation set > Staff Account
- D. None. No sequence is required.
Correct Answer: C 🗳️
How can you enable add-ins to run locally without uploading it to theserver?
- A. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
- B. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
- C. Configuration > Site Configuration> Addin Manager > Required Profile > Select Developer Mode.
- D. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
Correct Answer: D 🗳️
In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not beallowed to perform creation and deletion operations.
How can this be done?
- A. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
- B. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
- C. by creating the Contact CenterAgents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
- D. by configuring settings at the time of creation of the custom object
Correct Answer: A 🗳️
Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
- A. Select the corresponding pull policy.
- B. Selectthe Pull Chat check box in the chat profile.
- C. Enable the engagement engine.
- D. Configure advanced routing.
- E. Select the Chat check box that is associated with an agent's staff account.
Correct Answer: A,B 🗳️
How frequently does Oracle release a new version of a product?
- A. Once in three months
- B. Once in six months
- C. Once in four months
- D. Every month
Correct Answer: A 🗳️
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