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Salesforce Certified Slack Administrator Sample Questions:

1. Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

A) Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
B) Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.
C) Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.
D) Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.

2. Oleg is a Workspace Owner, and his company is on the Plus plan.
Oleg's company requires all messages to be saved for the history of the workspace. He has already ensured that only Owners and Admins can delete messages.
Which additional settings should be selected to maintain the message history of the workspace?

A) Message Retention & Deletion set to "Keep all messages but don't track revisions" for public channels, private channels, DMs, and not allowing overrides
B) Message Retention & Deletion set to "Keep everything" for public channels, private channels, DMs, and not allowing overrides
C) Message Retention & Deletion set to "Keep all messages but don't track revisions" for public channels, private channels, DMs, and allowing overrides
D) Message Retention & Deletion set to "Keep everything" for public channels, private channels, DMs, and allowing overrides

3. Which of the following scenarios would best justify creating a channel in your company's existing workspace, rather than starting a direct message?

A) When a few questions need to be answered quickly
B) When you need to confirm meeting times
C) When you need to let your manager know you are not feeling well
D) When there is a new line of business at your company

4. You're a Workspace Owner for a financial organization on the Slack Business+ plan. Your Security and Compliance team requires all historical files to always be discoverable. These deleted files may need to be produced to ensure compliance for regulatory and auditing purposes.
Which file retention setting should you enable for your workspace?
(Select the best answer.)

A) Keep all files
B) Keep all files, including deleted files, for a set number of days
C) Keep all files, including deleted files
D) Keep all files, including all file versions
E) Keep all files, only for a set number of days

5. You've been working among a small group of experienced Slack admins.
Your company is beginning to grow exponentially, and admin responsibilities such as channel administration, legal holds, and user management are overwhelming your small team.
Your team decides to assign a few system roles to support the admin team.
Which role will be responsible for assigning admin responsibilities?
(Select the best answer.)

A) Roles Admin
B) Compliance Admin
C) Channels Admin
D) Users Admin

Solutions: