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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Mobile Application | 16% | - Offline functionality and data synchronization - Field service mobile app features - Check-in, checkout, and time recording |
| Topic 2: Integration & Extensibility | 14% | - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA - Security and permissions |
| Topic 3: Reporting & Analytics | 14% | - Standard reports and dashboards - Report templates and configuration - Data export and analysis |
| Topic 4: SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Solution overview and architecture - Core business processes |
| Topic 5: Service Execution & Completion | 16% | - Service call lifecycle - Effort, material, and expense recording - Forms, reports, and documentation |
| Topic 6: Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Activity assignment and optimization - Crowd service and technician management |
| Topic 7: Master Data Management | 12% | - Partners, skills, and service contracts - Organizational structure configuration - Equipment, item, and service call setup |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
How would a field service technician update the service assignment status? Choose the correct answer
- A. By navigating to the address on the service assignments
- B. By opening the service assignments
- C. By adding a checklist
- D. By setting the relevant workflow step
Correct Answer: A 🗳️
In which scenario of service engagement does SAP field service management primarily provided capabilities to complement? Choose the correct answer.
- A. E-mail interaction
- B. High touch
- C. None touch
- D. Video chat
Correct Answer: B 🗳️
Which checklist-elements are available in Coresystems Field Service Solution? Choose Three correct answers.
- A. Series
- B. Number input
- C. Concatinator
- D. Attachment picker
- E. Date and Time Input
Correct Answer: A,B,E 🗳️
What is the first step a technician needs to take to add a smart form within the SAP Field Service Management module app? Choose the correct answer.
- A. Select whether it is mandatory
- B. Select a record form the linked object
- C. Select a template
- D. Select a linked object
Correct Answer: A 🗳️
If I want to build my own dashboard chart in the Analytics and Reporting module, how can I create my data query? Choose the correct answer.
- A. Use ERP API
- B. Use the Query API
- C. Use MS SQL
- D. Use CCQL
Correct Answer: C 🗳️
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