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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Personal Systems Services | - Workforce Device Services
|
| Lifecycle Services | - End-to-End Device Lifecycle Management
|
| Advanced Sales Skills | - Customer Pain Point Identification
|
| Configuration Services | - Service Bundle Recommendations
|
| Deployment Services | - Implementation Planning
|
| Sales Skills Transformation | - Modern Sales Methodologies
|
| Consultative Selling | - Discovery and Qualification
|
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)
A) Provides reactive identification and resolution of hardware health issues
B) Helps enhance your profits by increasing your margin when selling HP devices
C) Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices
D) Limits support for employees in hybrid work environments
E) Minimizes the partners' scale and reach to better focus on end-user support
2. It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)
A) Identifying things your customer's employees say they're missing in their IT support today
B) Assuming all customers need the same set of blueprints to get them where they need to go
C) Asking leading questions to understand your customers' pain points
D) Focusing only on asking questions related to services solutions since hardware is separate
E) Actively listening and taking notes
3. What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)
A) Asset tags help customers save time and money and improve efficiency during the asset management process.
B) Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
C) Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
D) Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
E) Asset tagging enables a tiered volume discount strategy to be passed along to customers.
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: A,C,E | Question # 3 Answer: A,B,C |




