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HP HP2-H41 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs Assessment & Solution Mapping | 25% | - Addressing productivity and cost challenges - Matching HP solutions to workflow needs - Identifying customer business requirements |
| Sales Process & Solution Presentation | 15% | - Consultative selling approach - Demonstrating solution benefits - Compliance and licensing basics |
| Value Proposition & Competitive Positioning | 20% | - Security and sustainability features - HP unique selling points and differentiation - Total Cost of Ownership (TCO) analysis |
| Services, Support and Warranty | 15% | - HP Care Pack services and coverage options - Support models and service levels - Basic troubleshooting and technical awareness |
| HP Imaging and Printing Portfolio Overview | 25% | - Single-function and Multifunction Devices (MFPs) - Inkjet and Laser Printing Technologies - Supplies, Accessories and Consumables |
HP Selling Imaging and Printing Fundamentals Sample Questions:
Question 1
What are the advantages of in-house color printing compared to color printing that is outsourced to a print shop? (Select three.)
A. It is inexpensive and easy to do complex document finishing in-house.
B. Since customer and market data is static, large numbers of documents can be printed.
C. It is simple to add metallic toners and embossing when printing in-house.
D. Printing can be done quickly since there is no set-up or lead time required.
E. It is easier to target specific customers in personalized ways.
F. Smaller quantities of documents can be printed as needed.
Question 2
What is the major difference between an HP MFP and an HP flow MFP?
A. HP flow MFPs are designed to fit aesthetically into a modern office environment.
B. HP flow MFPs are optimized to handle the demands of digital document workflows.
C. HP flow MFPs have more optional finishing devices, for a more versatile printing system.
D. HP flow MFPs are more energy efficient, for a greener office.
Question 3
What is the key driver in a consultative type of sale?
A. perceived customer benefits
B. the product itself
C. salesperson's victory
D. short-term planning
Question 4
Which trend presents a growing security challenge for IT staff?
A. Bring Your Own Device (BYOD) to work scenarios
B. Larger percentages of users installing their own anti-virus software
C. Large numbers of people upgrading to the latest Windows operating system
D. More people printing to fewer printing devices
Question 5
What is required in order to manage HP OfficeJet Pro X printers and MFPs using HP Web Jetadmin?
A. Active Directory, LDAP, or Kerberos access
B. HP Jetdirect print server accessory
C. HP ePrint email address
D. Standard network Ethernet or wireless connection
Solutions:
| Question 1 Answer: D,E,F | Question 2 Answer: B | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: D |




