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Apple Desktop Service Certification Sample Questions:

1. Which one of the following is NOT a risk when working around CRTs?

A) Toxic materials
B) Implosion
C) Electric shock
D) Overheating

2. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a LINK in this scenario?

A) TCP/IP
B) Ethernet cable
C) Safari
D) Mac mini

3. Which section of the Power Mac G5 Service manual is the BEST place to look for instructions for replacing a processor?

A) Take Apart
B) Basics
C) Troubleshooting
D) Views

4. Which THREE of the following are valid CRT safety rules? SELECT THREE

A) Remove any metal jewelry.
B) Wear safety goggles.
C) Touch the computer's metal chassis.
D) Wear a grounded ESD wrist strap.
E) Don't work alone.
F) Connect the AC power cord.

5. A Power Mac G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST?

A) Run Apple Service Diagnostic.
B) Replace the power supply.
C) Reset the logic board PMU.
D) Replace the processor (s)

Solutions: