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BlackBerry 10 Support Specialist Sample Questions:

1. How can a user verily that BlackBerry data can be transmitted?

A) Text messaging is working
B) BB Dots beside signal
C) User has 3G
D) Mobile network settings has green arrows

2. A user has received a new BlackBerry, but the micro SIM has not arrived. How can this user be assisted to activate the new BlackBerry?

A) VPN Proxy support
B) Activation is not possible
C) NFC Activate
D) Wi-Fi activate

3. A user would like to activate with a company network. How can this be accomplished?

A) BlackBerry Device manager
B) BlackBerry Web Desktop
C) BlackBerry Desktop Software
D) BlackBerry Link

4. A user has a BlackBerry 10 (BB10) device. When the user launches BlackBerry World they are unable to see many of the applications that others see. What does this indicate?

A) The BB10 device is not provisioned for BlackBerry World
B) The BB10 device is not connected to the BlackBerry Network
C) The BB10 device is in the BlackBerry World - Work
D) The BB10 device is not connected to the network

5. A customer has enabled Developer mode on the BlackBerry 10 (BB10). The customer connects the device to a computer and is unable to access the BB10 to load the custom BB10 application. What is the most likely cause for this?

A) The BlackBerry Network Device driver was not installed and the USB connected BB10 does not present its IP Address specified to the operating system of the attached computer.
B) The USB dhver is not the correct version and needs to be updated to a version that contains the kernel mode driver that allows Developer Mode access.
C) The USB driver was not initialized properly and the BB10 does not present all available interfaces, which prevents the operating system from detecting the Developer Mode IP Address.
D) The assigned Developer Mode IP address is conflicting with an already present IP address on the network to which the attached computer has a network connection.

Solutions: