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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| BlackBerry Enterprise Service (BES10) Integration | - BES10 architecture and components - Policy and compliance management - Device enrollment and management |
| Device Setup and Configuration | - Initial device activation and setup - Network and connectivity configuration - User profile and account configuration |
| Messaging and Communication Services | - Messaging troubleshooting - BlackBerry Hub configuration - Email setup and synchronization |
| BlackBerry 10 Architecture and Platform Overview | - BlackBerry 10 OS fundamentals - Security model overview - Device hardware and software components |
| Security and Troubleshooting | - Common device and service issues resolution - Application permissions and sandboxing - Device encryption and security features |
BlackBerry 10 Support Specialist Sample Questions:
How can a user verily that BlackBerry data can be transmitted?
- A. Text messaging is working
- B. BB Dots beside signal
- C. User has 3G
- D. Mobile network settings has green arrows
A user has received a new BlackBerry, but the micro SIM has not arrived. How can this user be assisted to activate the new BlackBerry?
- A. VPN Proxy support
- B. Activation is not possible
- C. NFC Activate
- D. Wi-Fi activate
A user would like to activate with a company network. How can this be accomplished?
- A. BlackBerry Device manager
- B. BlackBerry Web Desktop
- C. BlackBerry Desktop Software
- D. BlackBerry Link
A user has a BlackBerry 10 (BB10) device. When the user launches BlackBerry World they are unable to see many of the applications that others see. What does this indicate?
- A. The BB10 device is not provisioned for BlackBerry World
- B. The BB10 device is not connected to the BlackBerry Network
- C. The BB10 device is in the BlackBerry World - Work
- D. The BB10 device is not connected to the network
A customer has enabled Developer mode on the BlackBerry 10 (BB10). The customer connects the device to a computer and is unable to access the BB10 to load the custom BB10 application. What is the most likely cause for this?
- A. The BlackBerry Network Device driver was not installed and the USB connected BB10 does not present its IP Address specified to the operating system of the attached computer.
- B. The USB dhver is not the correct version and needs to be updated to a version that contains the kernel mode driver that allows Developer Mode access.
- C. The USB driver was not initialized properly and the BB10 does not present all available interfaces, which prevents the operating system from detecting the Developer Mode IP Address.
- D. The assigned Developer Mode IP address is conflicting with an already present IP address on the network to which the attached computer has a network connection.
