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HP HP5-B04D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Services, Support, and Lifecycle | - Warranty and support services
|
| HP Printing Portfolio | - Print solutions and services
|
| Sales Strategy and Value Positioning | - Solution-based selling
|
| HP Personal Systems (PS) Hardware | - Commercial PCs and notebooks
|
HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:
Question 1
What is a benefit of selling HP value rather than specifications'?
A. It ensures customers are able to realistically compare product features and determine the fastest products for their organization.
B. It enables customers to review quotations from different organizations and determine the optimum solution based on product needs.
C. It moves the conversation from price and product features and enables the customer to recognize the tangible value of the solution in the context of their business needs.
D. It allows customers to compare the features and advantages of a particular product and assess the potential benefits for their organization.
Question 2
Why is color important to your customer? (Select two.)
A. It is cheaper than mono printing.
B. It means they can use the universal print driver to its full potential.
C. It uses less power than mono printing.
D. It gives businesses a competitive edge
E. It increases readership by 75%.
Question 3
What should you recommend?
A. HP EliteOne
B. HP Business Desktops
C. HP EliteDesk
D. HP ProDesk
Question 4
Your SMB customer has a series of ad hoc paper-based processes to manage their business. They need to create workflows to improve their efficiency.
Which solution would you recommend?
A. A Smart MFP solution, like an HP Flow MFP, plus HP Capture and Route
B. A high speed scanner, like an HP Scanjet Enterprise Flow N9120 Flatbed scanner
C. A Smart MFP solution, like an HP Flow MFP
D. A full document management system with integrated document and applications workflows
Question 5
Which HP workstation allows access to add a hard drive or upgrade memory by simply snapping the workstation open?
A. Z620
B. Z820
C. Z1
D. Z230
Solutions:
| Question 1 Answer: C | Question 2 Answer: C,D | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: C |




