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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Channel Strategy	25%	- User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies - Channel architecture design 1. Channel segments and cross-org channels 2. Channel naming conventions and organization 3. Public vs. private channel strategy
Topic 2: Discovery	20%	- Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs - Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops
Topic 3: Security	18%	- Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration - Slack security and compliance 1. Retention policies and export 2. Enterprise Key Management (EKM) 3. Data Loss Prevention (DLP)
Topic 4: Workflows and Integrations	12%	- Integrations and apps 1. Third-party integrations 2. App management and distribution - Workflow Builder 1. Automate routine processes 2. Custom workflow templates
Topic 5: Migration and Change Management	5%	- Migration planning 1. Transition from other platforms 2. Data migration strategies - Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans
Topic 6: Governance and Administration	20%	- Governance framework 1. Data governance and compliance 2. Channel management policies 3. Acceptable use policies - Workspace administration 1. Roles and permissions 2. Workspace settings and policies 3. Guest access management

Salesforce Certified Slack Consultant Sample Questions:

Question 1

Your client wants to add an additional layer of security for their data in Slack. They enquired about Slack's Enterprise Key Management (EKM) product.
What guidance can you provide on how to proceed with enabling EKM?

A. EKM is an add-on product that needs to be purchased and then configured with support from Slack.
B. EKM is a free product that you can add-on as necessary. Only Org Owner has the ability to enable EKM.
C. EKM is included with the purchase of Slack security tools and can be enabled by the Org Owner.

Question 2

You are designing a learning session for your client. Your client counterpart has asked that you ensure learners are able to use threads and emoji reactions while working in Slack.
Based on Slack's experiential learning approach, what is the best option to ensure your attendees are able to perform these activities after the session?

A. Set aside time in the session to practice threading and emoji reactions live.
B. Include a screenshot of threads and emoji reactions on your slides.
C. Ask your attendees to read about threading and emoji reactions in the Slack Help Center after the session.
D. Test your attendees with multiple choice questions about threading and emoji reactions.

Question 3

Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?

A. Org-wide channel, required
B. Multi-workspace public channel
C. Org-wide default channel, optional
D. Org-wide default channel, required

Question 4

Your client is migrating to Enterprise Grid and is looking for guidance on how to manage guest users that will need to retain the same level of access to Slack post-migration.
What should you suggest?

A. Convert guests to multi-channel guests.
B. Collaborate with guests via a Slack Connect channel.
C. Enable the option to bypass SSO for guests.
D. Convert guests to full members.

Question 5

How often should you recommend that your client conduct a guest and channel clean-up?

A. Annually
B. Weekly
C. Monthly
D. Ad-hoc

Solutions:

Question 1
Answer: A

Question 2
Answer: A

Question 3
Answer: D

Question 4
Answer: B

Question 5
Answer: C