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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
B) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
C) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
D) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.

2. You are helping your client plan a grid migration, and they ask you what will happen to the URL of the existing workspace after the migration is complete.
What should you tell them about the existing workspace URL?

A) It will remain the same but stops working.
B) It will automatically be updated with a randomly generated new URL.
C) It will remain the same and take users to the workspace within the grid org.
D) It will remain the same and take users back to the original workspace outside the grid org.

3. Your client is researching the acquisition of a new company and wants to collaborate on the acquisition in Slack. The acquisition would be a long-term process and would need input from many departments from different workspaces, including finance and legal. Given that the acquisition is still in consideration, this information needs to be kept private.
How would you recommend they collaborate?

A) Through a separate hidden workspace.
B) Through multi-workspace channels.
C) Use public channels to collaborate on general acquisition issues, and private channels to collaborate on sensitive information.
D) House all acquisition related channels in a global workspace and make all channels private.

4. You have completed an engagement session with your client where several key decisions were made to customize Slack policies & settings.
Who is responsible for implementing the configurations in the client's Slack instance?

A) The Slack account executive
B) Your client's executive sponsor
C) The Slack customer success manager
D) The Slack admin on your client's engagement team

5. During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?

A) Org-wide channels cannot be adopted across the company.
B) The marketing team will require its own Slack support process.
C) The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
D) The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.

Solutions: