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IBM C9020-970 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Gather Customer Requirements | 24% | - Determine capacity, availability, and data protection requirements - Assess customer business and technical needs - Identify workload characteristics and performance demands |
| Topic 2: Value Proposition & Competitive Positioning | 33% | - Highlight unique IBM differentiators and advantages - Communicate TCO, ROI, and business benefits - Position IBM storage solutions against competitors |
| Topic 3: Systems Management & Software | 15% | - Understand IBM storage management tools - Virtualization and cloud integration capabilities - Data reduction, deduplication, compression, and tiering |
| Topic 4: IBM Smarter Storage & Advanced Concepts | 7% | - Data protection, replication, and disaster recovery - Flash technology and all-flash storage - Software-defined storage and hybrid cloud readiness |
| Topic 5: Application & Solution Design | 21% | - Design storage solutions for enterprise applications - Select appropriate hardware: FlashSystem, DS8000, Storwize, XIV - Integrate software: Spectrum Virtualize, Spectrum Scale, Spectrum Control |
IBM Enterprise Storage Sales V4 Sample Questions:
Question 1
A customer wants to implement a software defined storage solution but has existing leases in competitive storage.
Which advantage does IBM Spectrum Control have to help the customer move forward with implementation?
A. Virtualization
B. Encryption
C. Compression
D. Replication
Question 2
Which IBM product is web-based self-service storage provisioning?
A. IBM SmartCloud Storage Access
B. IBM CAMSS Storage Access Manager
C. IBM Elastic Storage Access
D. IBM Fast Cloud Storage Access
Question 3
Which two IBM storage offerings support OpenStack? (Choose two.)
A. FlashSystem 840
B. ProtecTIER
C. TS3500
D. XIV
E. Storwize family
Question 4
A sales person is presenting IBM Spectrum Scale to a prospect. The prospect has never heard of IBM Spectrum Scale and raises the concern that this is a new product.
Which two responses can a sales person use to alleviate the prospect's concern? (Choose two.)
A. IBM has been a leader in storage virtualization for more than 12 years.
B. IBM Spectrum Scale has been used for many years for high-performance computing environments.
C. IBM is ranked number 1 by IDC from the 2ndquarter of 2014 for Software Defined Storage.
D. IBM Spectrum Scale is inexpensive using only non-intelligent SAS disk arrays configured in a highly redundant manner.
E. IBM Spectrum Scale is a fixed configuration optimized for the customer's environment.
Question 5
Which IBM Spectrum Virtualize concept should a sales specialist emphasize to a customer with resource constraints and 80% average storage utilization?
A. Virtualization
B. Block and file I/O
C. Compression
D. Deduplication
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: C,D | Question 4 Answer: B,C | Question 5 Answer: A |




