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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 2, 3 and 4 only
B) 1, 3 and 4 only
C) 1, 2 and 3 only
D) 1, 2 and 4 only

2. Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A) Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
B) Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
C) Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
D) What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

3. Which process is responsible for the availability, confidentiality and integrity of data?

A) Change management
B) Information security management
C) Service catalogue management
D) Service asset and configuration management

4. Which one of the following are the two primary elements that create value for customers?

A) Service requirements and warranty
B) Value on investment (VOI) and return on investment (ROI)
C) Customer and user satisfaction
D) Resources and capabilities

5. Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A) Functions
B) Teams
C) Roles, people or groups
D) Job descriptions

Solutions: