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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What BEST describe the CM process?

A) Configuration Management manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, analysis of trends in mobile networks.
B) Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, data management and integrity.
C) Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, Trouble Ticket reporting, invoicing.
D) Configuration Management controls all work orders and trouble tickets; manages and controls changes to the network.

2. You have a Trouble Ticketing system that has a limited capability, which other function can you use to assist you when calculating the SLA?

A) OSS Management
B) Fault Management
C) Configuration Management
D) Performance Management

3. The outsourcing business is growing fast and NSN needs to ensure that the customer feels confident in our capabilities. What support could be provided by an expert Field Operations Manager?

A) Apply the guidelines you received regarding Field Operations and have the Account Director inform the customer regarding the Field Operations setup.
B) Ensure your knowledge is up-to-date with current business requirements and Operations Model development in order to support the Account Director.
C) Define Field Operations strategy and directly inform the customer about the changes needed.
D) Be ready to support any Field engineers who are struggling with daily tasks and define a plan for the Team Leaders that will ensure OPEX remains constant.

4. In which phase of the delivery MUST the Operations Manager report and negotiate changes in the scope of work?

A) During project execution and in agreement with CT's strategy towards the Customer.
B) When the Customer requests quotation for a new scope of work.
C) During disengagement.
D) When the total amount of the Changes start to impact the project final Gross Margin.

5. Who represents the interests of the Network Operations for GNSC delivered services to the in-country organisation?

A) Operations Director
B) NOC Manager
C) Customer Operations Manager
D) Network Operations Manager

Solutions: