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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Supplies Sales Cycle & Value Proposition | 30% | - Positioning Original HP supplies benefits - Identifying customer needs and pain points - Hidden costs of non-genuine supplies - Quality, reliability, and yield advantages |
| HP Supplies Portfolio | 30% | - HP JetIntelligence and ink technologies - Original HP ink and toner cartridges - Comparison with non-HP supplies - HP specialty media and paper |
| Business Outcomes & Competitive Differentiation | 15% | - Maximizing long-term customer value - Reducing downtime and service calls - Protecting printer hardware and warranty |
| HP Programs, Tools & Sustainability | 25% | - HP Instant Ink and subscription services - HP sales and support resources - HP Planet Partners recycling program - Sustainability and environmental impact |
HP Selling HP Supplies 2020 Sample Questions:
Question 1
Why should HP partners be aware of intellectual property (IP) rights infringement violations?
A. Sellers of imitation cartridges that violate IP property rights can face court action.
B. Amazon fines and bans sellers that offer products that commit IP infringement violations.
C. Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
D. Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.
Question 2
A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)
A. user testimonials
B. Informed decisions
C. studies and briefs
D. warranty Information
E. low-cost replacements
Question 3
How do Original HP PageWlde cartridges eliminate the problem of halt-printed pages?
A. Advanced technology intelligently predicts future print Jobs by averaging information from all previous print Jobs.
B. Proprietary sensors in the printhead detect air flow at the end of each page, triggering a message to install a new cartridge and continue printing.
C. Sophisticated algorithms determine remaining ink quantity and send jobs to another printer with more ink.
D. Ink sensor technology manages efficient toner use and cartridge performance to maximize pigment life.
Question 4
An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?
A. HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.
B. Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
C. Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
D. Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,C | Question 3 Answer: B | Question 4 Answer: C |
