[Oct-2024] Exam Sure Pass Cisco Certification with 700-805 exam questions
Real Cisco 700-805 Exam Questions Study Guide
Cisco 700-805 (Cisco Renewals Manager) Certification Exam is an advanced-level certification that validates the skills and knowledge required to manage the renewal process for Cisco products and services. It is designed for professionals who are already working in the IT industry and have experience in managing Cisco products and services. To prepare for the exam, candidates are recommended to take the Cisco Renewals Manager training course and use Cisco's online resources. Passing the exam will demonstrate a candidate's expertise in managing the renewal process for Cisco products and services.
Cisco 700-805 exam covers a wide range of topics related to Cisco product and service renewals, including the renewal process, contract management, pricing and discounting, customer engagement, and sales performance management. To pass the exam, candidates must demonstrate proficiency in these areas and be able to apply the concepts learned to real-world situations. Upon passing the exam, candidates will earn the Cisco Renewals Manager Specialist certification, which validates their ability to manage the renewals process and drive revenue growth for their organization.
NEW QUESTION # 30
What is the primary customer value of the Cisco Services Portfolio?
- A. Services priced based on usage
- B. Customers can develop their own service offerings
- C. On-call, 24/7 service technicians at all levels
- D. Services packages tailored to specific customer needs
Answer: D
Explanation:
The primary customer value of the Cisco Services Portfolio is that it offers services packages tailored to specific customer needs. The Cisco Services Portfolio is a comprehensive set of services that help customers achieve their IT vision and strategy, optimize their IT operations, and accelerate their business outcomes. The Cisco Services Portfolio includes four types of services: Support, Advisory, Optimization, and Training. Each type of service provides different levels of value and benefits to customers, depending on their needs and goals. Customers can choose the services that best suit their situation, budget, and expectations, and customize them to their specific use cases and scenarios. The Cisco Services Portfolio enables customers to get the most out of their Cisco products and solutions, as well as address their challenges and opportunities in a flexible and effective way.
NEW QUESTION # 31
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
- A. deal strategy
- B. billing
- C. quote delivery
- D. proposal build
Answer: C
NEW QUESTION # 32
Which licensing model represents the highest value?
- A. Subscription
- B. Pay as you go
- C. Transactional
- D. Enterprise Agreements
Answer: D
Explanation:
Enterprise Agreements (EAs) represent the highest value for customers who want to simplify their software licensing and management across their organization. EAs provide customers with:
Unlimited access to a suite of Cisco software products within a defined technology domain for a fixed term and price The ability to deploy software anytime, anywhere, without additional costs or approvals The flexibility to grow and adjust their software usage without overage fees or penalties The convenience of co-terminating all their subscriptions at the end of the EA term The option to include Cisco services and support in their EA2
NEW QUESTION # 33
Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?
- A. The adoption rate is 50%under the expected level and the plan is six months before the expiration date.
- B. Customer is willing to subscribe to a recommendation case to be publicly communicated.
- C. There are no open incidents 30 days before renewal dates.
- D. The health index of a customer is over expected targets with no red flags.
Answer: A
Explanation:
This case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome. A low adoption rate indicates that the customer is not fully utilizing the solution or deriving the expected value from it. This can lead to dissatisfaction, reduced engagement, and increased likelihood of churn. A mitigation analysis can help identify the root causes of the low adoption rate, such as lack of training, technical issues, poor fit, or misalignment of expectations. Based on the analysis, a mitigation plan can be developed and implemented to address the issues and increase the adoption rate. For example, the plan could include providing more support, education, or guidance to the customer, resolving any bugs or glitches, customizing or adjusting the solution to better suit their needs, or redefining the success criteria and metrics. A mitigation analysis and plan can help improve the customer's satisfaction, retention, and loyalty, as well as increase the chances of a successful renewal.
NEW QUESTION # 34
How does Cisco define AT R?
- A. ATR is the sum of RR and iARR, minus the attrition rate.
- B. Any customer agreement where attrition has been an issue.
- C. Contracts/subscriptions that are available to renew.
- D. Contracts/subscriptions that have attrition terms revoked.
Answer: C
Explanation:
A: Contracts/subscriptions that are available to renew.
Comprehensive and Detailed Explanation: According to the Cisco website1, ATR stands for Available To Renew, which is defined as:
* Contracts/subscriptions that are available to renew within a defined time period (usually 90, 180, or 365 days)
* A key metric for measuring the renewal opportunity and performance
* A report that shows the contract details, status, expiration date, product coverage, etc.
References: 1: Cisco Renewals Manager - Cisco
NEW QUESTION # 35
What is the future state goal of licensing at Cisco?
- A. Right to use
- B. Classic PAK
- C. Smart License
- D. Standby License
Answer: C
Explanation:
Smart License is the future state goal of licensing at Cisco, which aims to:
Simplify and streamline license management across Cisco products and solutions Provide customers with a flexible and transparent way to consume Cisco software Enable customers to view and manage their licenses through a single portal (Cisco Smart Software Manager) Reduce operational costs and complexity for customers and partners
NEW QUESTION # 36
Which business benefit of on-time renewals on Cisco products and services is valid?
- A. rebates and discounts from Cisco
- B. access to training programs and material
- C. ability to ensure that our TAC cases get priority over others
- D. exclusive relationship with the customer
Answer: A
Explanation:
On-time renewals on Cisco products and services can provide various business benefits to customers, such as ensuring continuous support, access to the latest software updates, and improved security and performance. One of the benefits that is valid according to the Cisco Renewals Manager exam is rebates and discounts from Cisco. This means that customers who renew their contracts on time can enjoy lower prices and incentives from Cisco, which can help them reduce their total cost of ownership and increase their return on investment.
NEW QUESTION # 37
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
- A. deal strategy
- B. proposal build
- C. quote delivery
- D. billing
Answer: B
Explanation:
According to a practice exam question from TestPrep2, the correct answer is C. proposal build. During this activity, an RM would:
* Provide an appropriate co-termination timeframe and gain required internal approvals
* Align with the account team on the renewal strategy and value proposition
* Create a renewal proposal that meets customer needs and expectations
NEW QUESTION # 38
What support should a Renewal Manager take from the Customer Success Manager? (Choose the best answer.)
- A. Oversee the closure of contracts.
- B. Book customer-service briefings.
- C. Communicate value and the impact of Cisco solutions
- D. Communicate new green field opportunities.
Answer: C
NEW QUESTION # 39
What does a renewal proposal contract outline?
- A. guarantee that the customer will participate in an advocacy blog post
- B. the updated terms, services, and pricing options
- C. the customer's current needs, challenges, and goals
- D. detailed information about the resources that will support the implementation
Answer: B
NEW QUESTION # 40
Which product addresses network segmentation issues and is omprised of viptela and Meraki products?
- A. Security applications
- B. Tetration
- C. SD-WAN
- D. Cloud services
Answer: C
NEW QUESTION # 41
Which action can a renewals manager take to drive value in the account?
- A. Manage and mitigate renewal risk
- B. Define the account forecast
- C. Align partners on training
- D. Removing adoption barriers
Answer: A
NEW QUESTION # 42
What is the goal of licensing at Cisco? (Choose the best answer.)
- A. Right to use
- B. Classic PAK
- C. Smart License
- D. Standby License
Answer: C
NEW QUESTION # 43
Which area of the Success Plan is the Renewal Manager responsible?
- A. Barriers Predicted
- B. Adoption Barriers Overcome
- C. Success Plan Hypothesis
- D. Solution Renewal
Answer: D
Explanation:
The area of the Success Plan that the Renewal Manager is responsible for is Solution Renewal. The Success Plan is a document that captures the account team's strategy and actions to achieve customer success. It defines the customer's desired outcomes, identifies the potential barriers and risks, outlines the key milestones and deliverables, and assigns roles and responsibilities to the account team members. The Solution Renewal area of the Success Plan covers the activities related to renewing the customer's contract, such as reviewing the current solution, assessing the customer's satisfaction and value realization, proposing any improvements or enhancements, negotiating the terms and conditions, and executing the renewal agreement. The Renewal Manager is in charge of leading and managing the Solution Renewal area of the Success Plan, as well as collaborating with other account team members, such as Customer Success Managers, Account Executives, or Sales Engineers.
NEW QUESTION # 44
What does TPV means ?
- A. Telepresence Vlue
- B. Total Partner View
- C. Total Partner Value
- D. Total Product Value
Answer: B
NEW QUESTION # 45
How does Cisco define AT R?
- A. ATR is the sum of RR and iARR, minus the attrition rate.
- B. Any customer agreement where attrition has been an issue.
- C. Contracts/subscriptions that are available to renew.
- D. Contracts/subscriptions that have attrition terms revoked.
Answer: C
Explanation:
A) Contracts/subscriptions that are available to renew.
Comprehensive and Detailed Explanation: According to the Cisco website1, ATR stands for Available To Renew, which is defined as:
Contracts/subscriptions that are available to renew within a defined time period (usually 90, 180, or 365 days) A key metric for measuring the renewal opportunity and performance A report that shows the contract details, status, expiration date, product coverage, etc.
NEW QUESTION # 46
Which task is the responsibility of the Renewals Manager?
- A. billing recurring revenue contracts
- B. managing the Success Plan
- C. managing recurring revenue risk
- D. driving adoption of specific technologies
Answer: B
NEW QUESTION # 47
What is the future state goal of licensing at Cisco?
- A. Right to use
- B. Classic PAK
- C. Smart License
- D. Standby License
Answer: C
Explanation:
Smart License is the future state goal of licensing at Cisco, which aims to:
* Simplify and streamline license management across Cisco products and solutions
* Provide customers with a flexible and transparent way to consume Cisco software
* Enable customers to view and manage their licenses through a single portal (Cisco Smart Software Manager)
* Reduce operational costs and complexity for customers and partners
References: 3: Cisco Smart Licensing - Cisco
NEW QUESTION # 48
Which discussion point helps up sell a customer?
- A. Discuss your prior ties and why you need the sale.
- B. Focus on how much it will cost the customer.
- C. Focus on what the customer already has covered on the network.
- D. Discuss changes in the network and identify any uncovered additions to the network.
Answer: D
Explanation:
A discussion point that helps up sell a customer is to discuss changes in the network and identify any uncovered additions to the network. This discussion point can help us understand the customer's current situation, needs, and challenges, as well as uncover any gaps or opportunities for improvement. By discussing changes in the network, we can show our interest and curiosity in the customer's business, as well as demonstrate our expertise and credibility in providing solutions. By identifying any uncovered additions to the network, we can highlight the risks and costs of not having adequate protection or support for those additions, as well as propose relevant products or services that can address those issues. This discussion point can help us create value for the customer, as well as differentiate our offering from competitors.
NEW QUESTION # 49
What are two important actions of a successful Renewals Manager? (Choose two.)
- A. understand the portfolio of products and services
- B. schedule daily meetings with the customer
- C. build and maintain relationships with internal and external stakeholders
- D. align solely with the Customer Success Manager
- E. proactively solve TAC issues
Answer: A,C
NEW QUESTION # 50
What is the ATR on a $10, 000 one year recuring revenue contract?
- A. $10,000
- B. $10,000 divided by 12
- C. $1,200
- D. 10% of $10,000
Answer: A
Explanation:
ATR stands for Annualized Total Revenue, which is a metric that measures the total revenue generated by a customer contract over a 12-month period. ATR is calculated by multiplying the monthly recurring revenue (MRR) by 12. For example, if a customer pays $100 per month for a service, the ATR is $100 x 12 = $1,200. Therefore, the ATR on a $10,000 one year recurring revenue contract is simply $10,000, since the MRR is already $10,000. ATR is useful for comparing the revenue potential of different contracts with different billing cycles or durations
NEW QUESTION # 51
How does Cisco define Business Critical Services?
- A. subscription-based services covering the lifecycle of a technology
- B. Pay-as-you-go, services covering business-critical functions
- C. Pay-as-you-go, technology-based services
- D. hardware replacement
Answer: A
Explanation:
Business Critical Services are subscription-based services covering the lifecycle of a technology, which provide customers with:
Expert guidance and best practices to optimize their network performance, security, and availability Proactive support and automation to prevent issues, reduce risks, and accelerate outcomes Insights and analytics to measure and improve their operational efficiency, agility, and innovation
NEW QUESTION # 52
Which statement best describes an Ask the Expert session?
- A. A one on one coaching engagement covering specific use cases
- B. A pre-recorded webinar from an expert
- C. A 24-7 phone line providing expert advice
- D. A hosted educational webinar with live expert Q and A
Answer: D
NEW QUESTION # 53
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